Webinator technical support is handled by a web message board.
Anyone may browse and search the message board. You must sign up to post messages however: click on "Login to post", and from there you will be able to sign up. Once you are signed up you may post questions and comments. You may also subscribe to periodic email notifications of new postings.
Visit the Thunderstone Tech Support Message Board for technical support.
"Webinator is a really well thought-out product that has a lot of different tools built into it. It's a full-functioning web indexing and retrieval package. You can even include or exclude specified external links."