Support for Webinator is via a searchable web message board. It is located at the following url:
http://thunderstone.master.com/texis/master/search/msgboard.html
Anyone may read the discussions. To post you must create an account (it's free) and be logged in. Also, once you are signed up you may "subscribe" to periodic email notifications of new postings to the board. You may select hourly, daily, or weekly notification of new postings.
If you subscribe to periodic notifications and, at some point in the future, no longer wish to receive them you may select "subscribe" again to enter the admin area where you may delete your subscriptions.
Do NOT attempt to get support for free Webinator by any other email or voice channel.
Other Webinator resources, such as FAQ, alternate search examples, and such
may be found at Webinator's home page
http://www.thunderstone.com/texis/site/pages/webinator.html
.