Thunderstone: Tech Support

Tech Support Message Board: An open forum for discussing Texis, Vortex, and the Webinator.

Texis & Vortex Documentation: Texis & Vortex Tutorial (HTML) - PDF (16.9MB); Detailed introduction and examples for using Texis within a Web site. It also covers advanced subjects like query, index, and disk optimization. The slides from the 2005 training conference are now available. Day 1 - Webinator and Search Appliance (154KB) : Day 2 - Vortex (74KB) : Day 3 - Texis (138KB); The Texis SQL Manual (HTML) - PDF (1.3MB Aug 2010); Describes the Texis RDBMS from a generic perspective. It also covers the 'C' API, daemon and command line tools, and Metamorph text retrieval details.; The Vortex Manual (HTML) - PDF (1.3MB Aug 2010); Describes Texis Web Script and Texis usage from within a Web context. Many Thunderstone features are only made available from Vortex, and not within the Texis API.
Webinator Documentation: The Webinator Admin Manual (HTML) - PDF (393KB Mar 2010); Describes the web crawler's operation, and database operations.; The Webinator User's Manual (HTML); Help with the user interface and query language provided with Webinator.

Tech Support Request (for paid customers only)

If none of the other resources meet your needs, please take a moment to complete a technical support request.

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1) Which of these describes your relationship with Thunderstone: *

2) Which product are you having trouble with? *

3) What is your Disk Registration Number? (found on the installation CD or invoice)

DR# (enter digits only, no spaces or letters)

4) Did the product Abend, Core Dump, or cause a GPF?

5) Describe your problem. Include the full output of texis -version and your Webinator scripts version if using Webinator. For appliances include your serial number.

(optional subject)

6) If there is a URL that demonstrates the problem, enter it here.

7) Please provide your contact information.


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