Thunderstone Search Appliance SBE
Frequently Asked Questions
Search Made Simple
Who is Thunderstone and what is the Search Appliance?
Thunderstone is one of the original pioneers of search technology. Since 1981,
Thunderstone has provided more than 400,000 licenses of its search
software to business, government and educational institutions around
Thunderstone's search technology powers search applications for the
eBay, QVC, Corbis, About.com and ZDNet sites for example. It is also
used in-house for enterprise applications by the Associated Press, GE
and many other organizations. The same technology that enables these
applications powers the Thunderstone Search Appliance. The Search
Appliance is an all-in-one, hardware, software and support, search
How is the Thunderstone Search Appliance different from other enterprise search solutions?
The Thunderstone Search Appliance is designed to be a "plug-and-play
solution". Just plug it in, set the controls and your users can begin
searching. And, Thunderstone's award winning software delivers the same
quality results its customers have come to expect for more than
Because the Search Appliance is an all-in-one hardware and software
solution it doesn't take a small army of professional service providers
to get it up and running or to keep it operating at peak. And it won't
break the bank, unlike competitive offerings.
What features does the Thunderstone Search Appliance offer that no one else has?
There are many unique features. Here are some examples:
First, the Thunderstone Search Appliance is easily the top performer in
its class. It is able to perform 1,000 typical searches per minute and
up to 2,500 per minute at peak. That's over 1 million queries per day!
Second, the Thunderstone Search Appliance does not require a web server
as competitive products do. Non-web information does not have to be
published to a web site in order to be accessed.
important for crawling web content that can not be found via
conventional HTML hyperlinks.
No other search provider has more experience developing high-end,
high-quality search capabilities. Whether it's "crawling" dynamic
bets" functionality to assist searchers, Thunderstone continues in its
position as THE technological innovator in the field of search.
How does the ranking system of the Thunderstone Search Appliance work?
Thunderstone's internal search algorithms have been developed and
refined over the past 32 years and utilize many factors to produce the
relevancy and ranking of its search results. Thunderstone software has
been used to perform literally billions of searches over the last 20
years and Thunderstone uses that knowledge to continually refine and
enhance its capabilities to consistently set the standard for search
quality and innovation. And you can even tweak them yourself. Yes, the
Thunderstone Search Appliance's relevancy and ranking parameters can be
tuned by the user!
Why offer an appliance instead of shipping traditional enterprise software?
The Thunderstone Search Appliance combines the simplicity of a hosted
service with the security and performance of a local solution. Using
Thunderstone's advanced software the Search Appliance can index and
retrieve information from your corporate web site, your intranet and
information stored throughout the organization in databases, folders
and files. Thunderstone itself supports the Appliance directly via
remote diagnostics and maintenance. All-in-all, this provides
excellent value without adding the administrative overhead associated
with traditional enterprise search solutions.
What if I have custom requirements that the Search Appliance can't handle?
Thunderstone maintains a complete line of software based search
solutions in addition to the Appliance. These include its award
winning Texis and Webinator products that can be customized to serve
almost any information retrieval or search application. If your
organization's needs exceed what can be accomplished by the Search
Appliance or if you have custom requirements, Thunderstone has an
excellent solution for you.
Also, Thunderstone now offers the Thunderstone
Parametric Search Appliance,
a brand-new product that combines the simplicity of an Appliance environment
with more of the advanced structured searching capabilities of Thunderstone
Texis. The Thunderstone Parametric Search Appliance enables standard SQL data
retrieval in combination with full-text search.
Can the Thunderstone Search Appliance index NT and NFS file systems?
Yes. The Thunderstone Search Appliance can mount both NT and NFS files
systems directly. No need to publish information to a web site or implement
a proxy server to access.
Can the Thunderstone Search Appliance access enterprise content sources
such as MS SharePoint™, Lotus Notes™, Doumentum™, etc.?
Yes. The Thunderstone Search Appliance has the ability to directly index many
enterprise content stores, and connectors are available for many other sources.
Will the Thunderstone Search Appliance search Microsoft Office™ and Adobe Acrobat™ files?
Yes, Thunderstone searches more than 150 file types including Microsoft
Office and Adobe Acrobat files.
Can the Thunderstone Search Appliance search databases directly?
Yes. The Thunderstone Search Appliance will index information directly
from a database. Databases currently supported include MS SQL Server,
Oracle, Sybase, DB2, PostgreSQL and, of course, Thunderstone Texis.
Can the Thunderstone Search Appliance index video, digital images and other binary content?
Yes. The Thunderstone Search Appliance can index binary content
assuming those files have some descriptive text (metadata) such as
photo captions, song titles, etc.
How is support provided for the Thunderstone Search Appliance hardware?
Thunderstone includes two years of support and maintenance with the
"one-time" purchase of the Search Appliance. This includes upgrades, as
well as replacement of the hardware if necessary. Many Thunderstone
customers deploy two Search Appliances for redundancy because of the
cost-effectiveness of the solution.
Is the Thunderstone Search Appliance available internationally?
At this time the Thunderstone Search Appliance is restricted only by
United States Export Restrictions Policy, making the Search Appliance
available, like all Thunderstone search solutions, almost everywhere
around the globe
How do I buy a Thunderstone Search Appliance?
Just visit http://www.thunderstone.com
or contact a representative at +1 216-820-2200.